At The Last Miles, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and address
• Identification Details: Government-issued IDs required for documentation
• Deceased Information: Name, age, location, and necessary legal details
• Documents: Death certificate, hospital records, transport permits, etc.
• Payment Information: Billing details required for processing payments

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2. How We Use Your Information

We use the collected information to:

• Provide repatriation and mortuary transportation services
• Complete legal and documentation requirements
• Coordinate with hospitals, airports, embassies, and authorities
• Communicate with families regarding service updates
• Improve our services and customer support

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3. Information Sharing

We may share your information with:

• Government authorities and legal bodies
• Hospitals and medical institutions
• Airlines, transport providers, and logistics partners
• Embassies and consulates (for international repatriation)

We ensure that your information is only shared when necessary and handled with care.

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4. Data Protection & Security

We take appropriate measures to protect your personal data from unauthorized access, misuse, or disclosure. Your data is stored securely and only accessible to authorized personnel.

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5. Confidentiality

We understand the sensitive nature of our services. All personal and deceased-related information is treated with the utmost confidentiality and respect.

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6. Your Rights

You have the right to:

• Access your personal information
• Request corrections or updates
• Request deletion of your data (subject to legal requirements)

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7. Data Retention

We retain your information only as long as necessary to fulfill legal, operational, and service-related requirements.

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8. Cookies & Website Usage

If you use our website, we may collect basic data through cookies to improve user experience. This includes browser type, pages visited, and interaction data.

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9. Third-Party Links

Our website may contain links to third-party services. We are not responsible for their privacy practices.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

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11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, you can contact us:

The Last Miles
📞 Phone: +91 9217606772 / 9217466772
📧 Email:Info@thelastmiles.com